Billing

Khubson · ‎25-06-2024

Hi.

Today, 25.06.2024 i bought pack30.
but it charged me twice 27-27£. so why it happened? How can i return my second 27£? Can someone help me?

kind regards

N

Leanne_T · ‎25-06-2024

Hi @Khubson

Thanks for coming here 🙂

Can you text BALANCE to 150 and let me know the full reply?

Speak soon.

Leanne.

Khubson · ‎25-06-2024

Thanks for reply.

XRaySpeX · ‎25-06-2024

You have somehow bought 2 £30 packs. 1 is pending & will kick in when the current pack expires.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Khubson · ‎25-06-2024

Hi.

so if something its mean this is paid for next month also?

XRaySpeX · ‎25-06-2024

Yes, you've already bought next month's pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Khubson · ‎25-06-2024

Thank you