Balance and charges

[Khg]

One day in March credit was £6.01, few days later it was 25p. I hadn't used text nor phone. Where did the credit go?? I text 150 to ask. Did not get appropriate reply. Cannot get through to call 150. 

What are you going to do about this and my lost credit.

I was asked by 249 to answer survey questions free of charge. I have been debited £1.80 for answering the questions. What are you going to do about this?

I sincerely hope you will be reimbursing all the above 

And that I will be able to keep my phone number and my credit I just topped up! Plus why do I keep receiving messages to use my phone even though I have used it in the specified period? My wife does not get such messages! 

[XRaySpeX]

Have you looked at View full usage ?

[Khg]

Yes.

Nothing showing re the non usage in March.

[Christopher_G]

Hi @Khg 

Welcome to the community.

This is something that our Customer Support team will be able to help you with. They have access to your account and will be able to see what has happened with your credit.

What happens when you call 150?

Chris

[XRaySpeX]

It only shows the last 30 days usage.

[Khg]

Yep

Si not helpful