Balance and charges

Khg
Investigator
Investigator

One day in March credit was £6.01, few days later it was 25p. I hadn't used text nor phone. Where did the credit go?? I text 150 to ask. Did not get appropriate reply. Cannot get through to call 150. 

What are you going to do about this and my lost credit.

I was asked by 249 to answer survey questions free of charge. I have been debited £1.80 for answering the questions. What are you going to do about this?

I sincerely hope you will be reimbursing all the above 

And that I will be able to keep my phone number and my credit I just topped up! Plus why do I keep receiving messages to use my phone even though I have used it in the specified period? My wife does not get such messages! 

13 REPLIES 13
In my sig. Skype what does this mean??
Can't phone a freefone number for free from Portugal
XRaySpeX
EE Community Star
EE Community Star

sig. = signature.

Skype is an app for calling & messaging.

You can over Skype.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Can I do it on WhatsApp?
Michael_D
EE Community Support Team

You'd not be able to call on WhatsApp @Khg, as our teams aren't available on WhatsApp. 

If you download the Skype app, you can call +448000798586 as @XRaySpeX mentioned, and that will put you through to our options so you can speak to the team.

Michael