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Add on confusion

mikerjones57
Contributor
Contributor

‎13-11-2023 11:41 AM

I have had an EE/Orange PAYG sim for many years. Because I need more access to the internet when out and about now I purchased an add on last week giving 150 mins call time, 200 texts and 50MB data. I still can not access the internet when out and about, do I need a new SIM or is there something in the phone settings I need to do?

Any help would be greatly received.

0 Helpful
22 REPLIES 22
James_B
EE Community Manager
EE Community Manager
In response to mikerjones57

‎16-11-2023 01:20 PM

What happened after you entered the PIN, @mikerjones57?

Did your phone indicate that your settings had been updated?

James

0 Helpful
mikerjones57
Contributor
Contributor

‎16-11-2023 01:23 PM

Yes, but still no internet.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to mikerjones57

‎16-11-2023 01:45 PM

Hi @mikerjones57,

As a next step, I'd recommend contacting Technical Support so a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James

0 Helpful