7 day Roaming Add on

[Grundy98]

Hi EE,

I’m just wondering if I could have some help please, I’m going on holiday to Spain in a couple of days and was looking to purchase the 7 day roaming add on but it isn’t available to me, I have a £10 pay as you go subscription box that I have had for a number of years and this was renewed today so is currently active. On the website in the help section it says you need a subscription box to purchase this add on which I have but I have also found information that is it not available for pay as you go customers so please can you clarify this because also on the help page it says that it is! I also texted ROAMING PASS to 150 but it says this is not included in my pack, is there anyway that I can make this available or is there another add similar that is available for pay as you go customers that I can use whilst away. Thank you. 

[XRaySpeX]

Thanks. You haven't actually topped-up since May. So since then you have been auto buying packs on your bank card. 

[LisaOri]

@XRaySpeX  I will top up the 10 pounds in my credit and I guess and hope I will be ok