£5 pack

Normstew · ‎03-04-2022

I am trying to purchase the £5 but every time I do I get a text tell me it wasn’t successful. I know card details are correct as was able to add £5 top up

Normstew · ‎03-04-2022

Do I have to have a £5 SIM card as the one I have is a £10 SIM card but £10 was never added on or any pack

XRaySpeX · ‎03-04-2022

Text PACK05 to 150 to buy the pack with £5 of your £14.50 credit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

DF82 · ‎20-06-2022

Why does EE not recognise "PACK05" ?

Chris_B · ‎20-06-2022

@DF82 Do you have credit on your account to purchase the pack ? What is the error message you are getting back ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

DF82 · ‎20-06-2022

Yes, I have £9 credit.

Quoted reply after sending "PACK05":

"Sorry I didn't recognise that."

James_B · ‎20-06-2022

Hi @DF82,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems purchasing a pack. Please get in touch with Customer Care so a member of the team can look into this for you.

James

feegle1 · ‎07-12-2022

have you tried putting in "pack 05".

i know that if you use a voucher you have to put the spaces in to get it recognised. just wondering if that may be the case here.

XRaySpeX · ‎07-12-2022

@feegle1 : No, it isn't! It's "PACK05".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Sarah387 · ‎09-05-2023

I can confirm that texting PACK05 is still not working despite it being listed after texting ALL PACKS and having sufficient credit. It doesn't seem like EE are going to fix this problem any time soon.

HOWEVER there is a simple workaround. Dial 150 from the phone you want to add the £5 pack to. You don't need to speak to anyone. Just select the automated option for packs. The £5 pack is offered. Just follow the instructions to add the pack (think I had to press press 1 on my keypad). The pack was added straight away.