10£ pack pay As you go

[jmauhay]

Hello. I’ve just bought 10£  pack. I also requested for number transfer which is still under processing but I noticed I can’t make a call and text. Could you help me with this? I don’t know if this has something to do with the number transfer.

Many thanks..

[Ritu_D]

Good morning @jmauhay 

Welcome to the community. 

Have you requested to port your number in from a different Network? If so when was this requested? 

And when did you purchase your £10 pack?

Thanks 

Ritu

[jmauhay]

Hi Ritu,

Thank you very much for your response.

I  requested to port last night past six and said was all set up and will take place by 6pm on 12-06-2025.

Many thanks,

Jmauhay

[Ritu_D]

Thanks for replying @jmauhay 

Great so as the request was after 6pm, the number will port over tomorrow so this port request should not have any impact on your pack. 

When did you purchase your pack? 

Please could you try texting NOW to 150 to see if this activates the pack. 

Then text AL to 150 and let me know what the reply advises. 

Thanks 

Ritu 

[jmauhay]

Hi Ritu,

I purchased  new SIM on Saturday  7th of June 2025 and received yesterday.

Thanks again

Jmauhay

[Ritu_D]

Thanks @jmauhay 

Is your phone showing any signal?

Were you able to send the texts to 150? 

Ritu 

[jmauhay]

Hi

When I texted NOW to 150 , it said Sorry, but we couldn't complete your request as you don't have a Plan.

The AL text also said  current balance is 0.

The only I've got when linked to my app is 24GB data but I bought  £10 pack. Signal is OK. I can also browse over internet.

Many thanks.

jmauhay

[Ritu_D]

Thanks for confirming all that back to me @jmauhay 

When you are in you EE account online does it mention what Pack you are currently on? 

Or does it say anything about calls or text allowance? 

Ritu 

[jmauhay]

Hi,

This is the screenshot

[jmauhay]

And this the allowance detail and it seems that doesn't match with the pack.