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£1 weekly pack disappeared?

SH1988
Contributor
Contributor

‎09-05-2023 02:48 PM

Had a £1 week pack for years now, amassed loads of boosts for data, calls and texts, but it's disappeared all of a sudden? Texting 150 says I have no packs active and no boosts, what has happened?

Thanks

Sarah

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎09-05-2023 02:54 PM

The £1 pack has been discontinued for some time. If you didn't allow it to auto renew when its time was up you cannot get it again.

You may move to 1 of the newer packs (by texting ALL PACKS to 150) & you will retain your boosts from the old packs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
SH1988
Contributor
Contributor
In response to XRaySpeX

‎09-05-2023 03:04 PM

 

Thanks for the information.

When was the pack discontinued? I didn't see it get announced and I last got a pack in December 2022, and had all my boosts etc. 

So if I switch to a different pack all my boosts will be added to the new one? 

Thank you

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to SH1988

‎09-05-2023 03:49 PM - edited ‎09-05-2023 03:53 PM

About mid-2021 but if you already had it & let it auto renew each time you could continue to use it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team
In response to SH1988

‎09-05-2023 04:12 PM

Hi @SH1988 

Thanks for coming here. 

Please see our What are EE Free Boosts?, Help page for details on the free boosts. 

If you would like to check your options please call us on 150. 

Leanne 🙂

0 Helpful