If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hi, I'm writing with a quick query: I've been out of the UK for almost 6 months, and am fearful of losing the Orange/EE number that I've had for 20 years. I'll next be in the UK in about a month's time. Is there anything I could do to ensure that I d...
Hi, I have an ee number on pay as you go, I tried to top up but it says you don’t have credit to top up. How can I top up my number?
The data on my existing the 30day plan I bought on 30th June ran out, so I selected to pay another £15 to renew my plan again today (25gb), but only the 2gb booster shows in the allowance. It's charged me today £13.50, not £15, and the screenshot i...
Hi, I would like to request a refund for several top-ups made on my account. I left the UK in May and only just realized that auto top-up has been active all this time.I’ve just cancelled the future auto top-up, but I haven’t used the credit from the...
I have a new EE pay as you go sim and I am not getting any text on that.
Payg sim haven’t topped up but can recieve callscant recieved text messages i use for my son phone but it’s not working.brand new sim. i did ee sign in and the ee message came but not from my phone.
Hi, I've just switched from a £10 plan with 8GB of data to a £5 plan (250MB) and as I had only used about 2.5GB I was expecting to recieve about 5.5GB of rollover data, but nothing has come through. I have had the data rollover on this swap on previo...
Myself and my daughter have a £1 a week pay as you go sim. My daughter has boosted her data 23 times. The add on boosts are only showing 7 data boosts and a total of 360mb. She should have a lot more than that and did have a little while ago. All her...
Hi, I topped up my EE account, and I already have an active plan, but my mobile data is not working. Can you help me?I have an active pack that is valid for a half month, but I can’t access the internet. Could I check if my line is suspended or block...
I've just topped up a new PAYG SIM with £10 of credit, but realised I should have set it up on a £10pm plan instead (i want to use it in an old mobile wifi dongle for data only. How can I use my credit against the plan?
