Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG free boosts not being added on

Can someone please help? I have tried on two occasions to get this sorted through 150, but have not received an answer that I believe!I have an old £1 Talk Pack on PAYG that has been running for YEARS. I top up £5 per month and my weekly text informs...

Resolved! Phone will be disconnected due to inactivity

I had the same problem a year ago:https://community.ee.co.uk/t5/Pay-as-you-go/Phone-will-be-disconnected-due-to-inactivity/m-p/1395101#M65578I yet again got this message:"Hi, as you haven't made a chargeable call/text or used data for six months, you...

Resolved! Viptalk01

Im trying to send “VIPTALK01” to 150 but its doesnt reply to me when I send that, however it works with every other command

Data top up

I just topped up £10 of data the reset if for the 12th of June it’s currently the 8th I REALLY really need to use it now though it’s urgent

Resolved! SOCIAL TARIFF FOR THOSE ON A LOW INCOME

Hhi thereI have a sim only plan and was wondering if EE provided any social tariffs for those people on a low income or suffering financial hardship due to the escalating cost of luvinggþŕ⁵

Been charged for a bizarre PAYG Data Addon I never asked for

I use a PAYG simcard, and about a month ago, I was wondering about using a small amount of data, texted 'ADD DATA' to number 150, and got the price list. I saw the hefty price rise from April (masked by upping the data limits) and decided that it was...

Resolved! Pay as you go addon minutes to Guernsey

I can see there are 2 add ons to call abroad -one for EU and one for Rest of World but neither include Guernsey in the list. Which one should I buy or is there no adoon available?

Resolved! Topping up online. Why wont the bot allow me to do it?

I have tried using the EE site to top up my mobile today (Saturday at 1315) and it wont allow me to do it. When I get to ‘confirmation’ it does not respond. Why?

Paid £15 for pack but it's missing after number transfer – can't make calls

Hi all,I recently joined EE and transferred my number from giffgaff. During the process, I paid £15 for a pack.However, the pack never appeared in my account — even before the number transfer completed. Now that the number transfer is done, I still c...

Resolved! Addon packs removed

I see you can no longer buy add on packs, as I use pay as you go this very disappointing. Have they deliberately removed them without telling anyone or is it just another bug in their horrendous app?