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18-03-2020 04:17 PM - last edited on 18-08-2021 09:58 AM by LAURA_MCW
We’ve launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.
Our packs last for up to 30 days and pay as you go customers benefit from:
Name | Allowance |
£10 Pack | 4GB data, 100 minutes, unlimited texts |
£15 Pack | 8GB data, unlimited mins, unlimited texts |
£20 Pack | 15GB data, unlimited minutes, unlimited texts |
£25 Pack | 30GB data, unlimited minutes, unlimited texts |
£30 Pack | 60GB data, unlimited minutes, unlimited texts |
Name | Allowance |
£1 Talk Pack | 10MB, 100 minutes, 200 texts |
£10 Talk Pack | 2GB, 400 minutes, unlimited texts |
You can renew your existing pack, if you’d prefer, by continuing your agreed card payments or topping up the correct amount. You can do this if you’re within your 90 day repurchase period.
If your 90 day repurchase period has ended, you’ll be able to buy one of our new packs.
You can find out more about how our pay as you go packs work on our Help pages.
27-03-2020 03:54 PM
Hi, I am looking at a pay as you go for my son but am confused by the 'pack' detail and what this means? My wife and I are EE so want to keep him on same network.
I was looking for a pay once (£10) and then 'top up' as required. Do EE do these or is it just packs? If just these 'packs' how do they work with the comment "lasts a month". Sorry for confusion but I can't make sense of it! 🤦♂️
27-03-2020 04:28 PM
Hi @Evostick100.
Welcome to the community 🙂
We do offer standard pay as you go rates without a pack.
Some users may find that they get more for their money by having a pack, but this isn't the case for all users.
Jon
28-03-2020 09:52 AM
OK, I'm very sorry but I am severely annoyed with these PAYG packs. For the past 3 days I've been trying to claim the £10 Pack by texting DP10 to 150 and every time I've done it, I've just received a reply saying "I'm sorry, we are experiencing some problems and can't add your pack right now. Please try again later." and I've tried multiple times every day and it still doesn't work. Can someone please help me with this
28-03-2020 12:52 PM
Hi there @DravenXyt
Thanks for coming here,
Have you had a pack previously?
Can you text BALANCE to 150 and let me know the reply?
Thanks 🙂
Leanne.
28-03-2020 12:59 PM
28-03-2020 01:08 PM
Thanks @DravenXyt
Is it the £10.00 data pack, with 100 mins, unlimited texts and 4GB of data?
Can you text BALANCE and let me know the reply?
Leanne.
28-03-2020 05:32 PM
No I've never had the pack, but every time I try to purchase it, I just receive a reply saying that I can't get the pack due to experiencing issues. I really need the £10.00 data plan, 100 minutes, unlimited texts and 2GB. I don't know why I can't get it
28-03-2020 05:45 PM
Hi there @DravenXyt
Thanks for coming back to me.
Can you try texting the codes on our Pay as you go Packs Help page.
Let me know if this works for you.
Leanne.
29-03-2020 04:56 PM
Hi there
My elderly mum is set up on a really old sim which I have to manually top up when her credit gets low. In these difficult times, I want to add on a talk focussed plan to her SIM that renews automatically - how do I do that?
Cheers!
29-03-2020 05:40 PM
It would be useful to have an “unlimited data” option for pay as you go subscribers. Especially during this lockdown period. I’m living on the east coast literally at the end of the road before the north sea. The internet service is very poor. I have a monthly £15/month payg deal, and it’s easy to rip thru the data. Perhaps ee could do a unlimited data offer for us payg users while we get thru this virus pandemic. I’l happy to pay ... just not every month. I can’t afford it.