Hi @Sheila59
What phone di you have.
You can. Normally backup online to say Google/Apple then sync your new device. Or services like smart switch if you're on a Samsung device.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
