Other phones & Devices

Phone for old person

My mother had a PAYG (with another network) on an old Razr. She knew it and was able to use it. Earlier this year I set her up with an EE subscription so she wouldn't run out of minutes - dementia means she cannot manage a topup any more and I was wo...

Adding data plan to watch

Hi, I'm trying to add a data plan to my watch, it says oops error 212. CS seemed a bit clueless as to why its happening and assumed it was cause I had a cancellation for an apple watch going through. That's all done and I still can't add plan to watc...

Signal box won't connect after a power cut.

We have no EE signal at all in the house and one of the family does not have a phone that works with wifi-calling. EE provided us with a Signal box several years ago and that solved the issue. However after a power cut last night the box no longer co...

when will ee turn off 3g

unlock phone

HI after adviceI have 2 phones on my account i want to unlock both and get pac numbers to switch to spanish sim.Yesterday i unlocked one phone and got the pac code with in 10 mins all using my online ee account .. GoodToday go to do the same and i wa...

Google Pixel 5 stuck in Startup loop

My phone randomly turned off and is now stuck constantly in a rebooting loop. I haven’t had any damage to it or anything- it turned off about 3 times and now will not switch on without constant loop of trying to start and then shutting off and repeat...

Z3 screen

I have a galaxy z3 flip ..I have had it a few months now and I have  notice the screen is coming away from where the screen folds!! ...has anyone else had/have this problem and can someone from EE get back to me please 

Replacing Alba 1.8 as battery type no longer available

Hello, I only require a fairly basic, pay as you go phone.   I bought an Alba 1.8 four years ago from Argos, however now that the battery needs replacing, it has been impossible to find the right sort - even Argos couldn't source one.   I would like ...

No confirmation email

Ordered a phone paid upfront cost but have had no email confirmation in my inbox or spam folder what's going on?

Unable to purchase online

I want to ourchas3 the Nreal Air AR glasses, and the only provider in the UK is EE. I do not want a monthly plan for repayment, but simply want to purchase them in a single transaction. However, to proveed with the purchase it states i must log in. I...