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My android and smart doorbell not connecting to WiFi for 2 days

Olaide1
Explorer

‎23-05-2026 10:27 PM

My android stopped connecting to WiFi whenever I’m not in the same room with the router. I thought this was a problem with the router but my wife’s iPhone and tablet connects fine even from the other floor upstairs.

Doorbell also seems to be disconnected but connects fine when I brought it into the same room as the router.

This issue only started 2 days ago. Everything was fine before then.

please advise.

 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎23-05-2026 10:53 PM

@Olaide1 : Older devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz & WPA2) & connect your problematic 2.4 GHz devices to that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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