Alexa has stopped working.

[Jezport]

I have been using alexa with ee on my echo devices for years. I just renewed my contract and I don't know if it's a coincidence  but my amazon echo devices no longer ring.

This happened once before in 2022 and EE sorted the issue. I have disconnected the ee account from amazon and then reset it up and all looks OK but it's not working.

I'm disabled and rely on this to make life easier.

Can anyone else help? Is it just me? Or is it an ee or amazon outage?

TIA

[Jezport]

EE are supposedly back on this, they say they will speak with Amazon if they need to. I have spent hours on the phone with dealing with this issue and its important to me as Im going in hospital shortly and it would have been nice if my family could have dealt with my calls, and once I return I will have extreme dificulty walking.

Does anyone else have no incoming calls on their Amazon devices, but can make calls out?

[Leanne_T]

Hi there @Jezport 

Thanks for coming back to us with an update and I hope your upcoming hospital appointment goes well.

The team will be doing everything they can to get this sorted for you as quickly as possible, please keep us updated when the team get back to you. 

Thanks, 

Leanne.

[Jezport]

My Amazon echoes are now working as they should. As EE hasn't got back to me, I don't know if it was them who repaired it or if it is still intermittent.