when i try and check the status of my upgrade order, t say "oops timed out"

[Stoney2910]

Upgraded yesterday - had email confirmation but not received any more updates - when i put the order number into the tracked on "my orders" it just says "oops your tracking has timed out"

was expecting it to be despatched today and delivered tomorrow

[Michael_D]

Hi @Dorrinell 

Welcome to the community.

I know you'll be keen to get your hands on your new phone.

That model is showing as being out of stock at the moment, with the phone expected to be despatched within 7 days.

When did you place the order?

Michael

[Dorrinell]

27 march 

 

[Michael_D]

Thanks @Dorrinell. If it was just on the 27th, it will be a little longer before the order is ready to be despatched, but you'll get a text or email when it is on the way.

Michael

[Dorrinell]

Should I call? Should I just wait?

[Michael_D]

I know the top of the email mentioned giving us a call, but the rest of the email doesn't seem to mention it and says it will be on the way so you shouldn't need to call and it is best to wait until the current 7 day wait time is up.

If you've not heard anything by Friday, I'd recommend giving our team a call.

Michael

[JamesGBfd]

 

I have the same issue with my iPhone 16 Pro 512GB Desert Titanium that I ordered on the 29\3\25 and had the confirmation of my successful order, paid the £30 upfront payment and heard nothing since. Is this phone out of stock too? It's very frustrating that this seems to be a recurring problem and not sorted out. Thanks for any help.

[Leanne_T]

Morning @JamesGBfd 

Thanks for coming to the community. 

This model is currently showing in stock and Usually despatched within 1 day on the EE Shop. 

Did you upgrade or is this a new EE contract? 

Thanks 🙂

Leanne. 

[JamesGBfd]

It was a new contract. Thank you for your help 👍🙏

[Leanne_T]

Thanks very much @JamesGBfd 

If you give us a call on 0800 956 6000, the team will get the order checked for you and give you an update on when this will be dispatched 🙂

Leanne. 

[JamesGBfd]

Thank you. They rang me shortly after I spoke to you and it's coming tomorrow. Thanks for your help. I don't know if it was a coincidence but either way it's sorted. 🙏👍😃