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order not been delivered

NathanA90
Explorer

‎19-03-2026 07:31 PM

Hi, I'm a new customer to EE and ordered my new phone on the 15th March. My delivery date was the 17th March but DPD haven't sent it out to be delivered and it says its being held at the Goole depot. I did a chat with DPD and they said EE have to get in touch with DPD to sort a parcel search, I spoke to 2 different EE members over the phone and they both said they'd spoken to managers and they cannot get in touch with DPD we have to do it. Can someone please help as as a first time customer I'm really not happy with how this is turning out. Thankyou

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎19-03-2026 08:21 PM

@NathanA90  It’s not your issue to sort.   The delivery of the device is between EE and DPD.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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NathanA90
Explorer
In response to Chris_B

‎19-03-2026 09:01 PM

I rang that number but they said they couldn't do it and that i had to contact DPD. Should i request to speak to a manager?

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