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online upgrade

twerp
Investigator
Investigator

Trying to upgrade my phone and contract and all working well, can choose the mobile, colour and plan no problem but when i add it to the basket it always reverts back to a lower storage, white phone but for the same price! Guessing it's some system glitch but I don't have time or space to do this over the phone instead. Anyone got any suggestions please? There doesn't seem to be an online chat feature anymore?!

 

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi @twerp

 

Thanks for coming here 🙂

 

Which model phone, including the size and colour are you trying to order? 

 

Thanks 🙂

 

Leanne.

Hi Leanne!

I'm trying to order the Samsung Galaxy S22 in green with 256mb of memory with one of the trade in tariffs?

Cheers

 

Christopher_G
EE Community Support Team

Thanks, @twerp.

 

I have tried this same process and got the same result, so I have fed it back to our online sales team. In the mean time, I've sent you a private message to get some help for you.

 

Chris