no order number on confirmation email

[Wilson2708]

I ordered an iphone 14 pro max the other day as an upgrade on my contract, i have had a confirmation email but no order number to track my order?

[Schockwave]

Hello @Wilson2708 ,

Once your order has been processed and on its way, you will receive notification from DPD the evening before delivery and another one on the day of delivery with a one hour window. 

Deliveries are sent out on a first come first serve, so will also depend how many have ordered before you, and due to strict Covid restrictions in China, there could be a delay as well.

You have not said what colour or storage size, a this could help one of the EE staff here to give you an idea, if they have any, as to whether in stock or waiting for it.

[Wilson2708]

it said on my delivery within 21 days, any update if it will be sooner?

[Jon_K]

Were you told 21 days at the point of purchase, @Wilson2708?

This would mean within 21 days, so there's a chance it could be a little sooner.

DPD will text you when your order is ready for delivery.

Jon

[Wilson2708]

hi, its the deep purple 125gb model

[James_B]

What was the date of your order @Wilson2708?

James

[Wilson2708]

10/11/22 

thats when i ordered it 

[James_B]

Hi @Wilson2708,

21 days was the correct dispatch guidance at the time of your order. You'll receive a text message with tracking details as soon as your delivery date is confirmed.

James