upfront cost

Lwarnell
Contributor
Contributor

‎17-11-2022 12:33 PM

My recent upgrade was returned to EE by DPD through no fault of my own, they say I refused it but i didn't. The return has been processed and I have had to do the upgrade again, however the deal I signed last week is no longer available, last week there was no upfront fee for the upgrade on the same plan I chose, this week it's now £30. I have paid it as I need the phone, but I d like to know how i can get it refunded as it's not my fault it wasn't delivered

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Chris_B
EE Community Star
EE Community Star

‎17-11-2022 01:51 PM - edited ‎17-11-2022 01:54 PM

@Lwarnell  You will have to call customer services to see if that’s even possible.   It’s also no fault of EEs that the delivery didn’t happen and they can change costs. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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