Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iwatch

Jensen61
Visitor

‎08-12-2025 12:04 PM

Hi

ordered an upgrade to my daughters watch  They tried to deliver it at home, no one in so i asked for it to be delivered to my local store  I rang the store on the day of delivery to give them a pin number from DPD but they had already sent it back to EE  I have rung EE several times but the watch has not been returned yet, but it isn't my fault they sent it back?

Please advise

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎08-12-2025 01:27 PM

@Jensen61  You choose home delivery so DPD tried to do just that.  DPD can’t change the delivery address.   Two failed delivery attempts and the item is sent back to EE.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful