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iPhone duo 1TB star white delivery dishonoured

Andry95apple
Valued Contributor
Valued Contributor

Preordered iPhone duo 1 tb star white sim free on the 16 a the beginning it was supposed to be delivered today, than email said in more than 28 days than 2nd email in 14 days, and today “ your order has been delayed “ so far EE processed my money on Monday 19th and they had no issue on taking my money out,  £2599 is not a joke, I paid for a premium phone and I was expecting a premium service while clearly is not happening, yesterday on my app the button “ cancel order disappeared too“ technically speaking when a company confirms the payment means that a physical phone has been allocated and associated with the IMEI number, I’ve notice that some people has ordered the phone at 6:00pm and got it today, I want clear answer to this issue I’m even willing to pick up into a physical store right away 

10 REPLIES 10
shiori1
Established Contributor
Established Contributor

What a unhelpful reply.