iPhone 17 Pro Max issue

[Solaris1]

Hi folks,

so I pre ordered in the 14th of the 17 pro max in orange, they immediately took the early upgrade fee and the deposit (£403) and I received the message for the XKO number. Since then the money they took has no appeared as a “credit” on my app and the tracking for the XKO doesn’t show as the order has been confirmed or if there is an estimated delivery date. I understand there is delays, but surely I would have an estimated delivery date date by now? I’m just worried that they have taken this money and not actually completed the order. This is not the first time I have had issues with EE and I’m now starting to lose any trust with them. 
has anyone else has the same experience that they can re assure me it’s going to work out ? 

[Leanne_T]

Hi there @NMW83 

Sorry, we're unable to check the exact order details to see when this would be dispatched. 

Which model, including memory size and colour did you order? I can certainly look at current expected timescales for the date that you ordered.

For the trade in, you won't be expected to send back your current phone until you have your upgrade. 

If you want to discuss the return and date you've been provided, please give our mobile guides a call.

Speak to you soon. 

Leanne. 

[Incognito01]

Hi Michael, 

I ordered my iPhone 17 pro max deep blue on the 26th September and there is still no update on the delivery. What could be taking so long, its been 3 weeks. 

Can we at least get updates on why its taking so long. 

[Ali_A]

Which memory size did you order @Incognito01? 

Have you checked your Junk/Spam folder for confirmation of order? 

Ali