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iPhone 16 Pro max 258 gb black ordered on 7/10/2024

ktee237
Investigator
Investigator

I ordered this phone on 7th October but have not received any update as to when it would be delivered.

Has anyone received their order if they ordered on the 7th. 

1 SOLUTION

Accepted Solutions
Linzi_H
EE Community Support Team

I hope you love your new phone once it arrives @ktee237 

Linzi 😊 

 

View solution in original post

12 REPLIES 12
Northerner
EE Community Star
EE Community Star

Hi @ktee237 

Have you checked EE order tracking.

https://ee.co.uk/help/orders

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

It says Awaiting confirmation on the tracking page which doesn’t help much 

ktee237
Investigator
Investigator

This platform us really powerful . I just received a text from DPD. Thanks guys

Northerner
EE Community Star
EE Community Star

Hi @ktee237 

Download the DPD app as you'll need a pin number for the delivery.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Linzi_H
EE Community Support Team

I hope you love your new phone once it arrives @ktee237 

Linzi 😊 

 

Jrix01
Explorer

I ordered my iPhone 16 pro Max on the 4th of October and I’m still waiting

Christopher_G
EE Community Support Team

Hi @Jrix01 

Welcome to the community

Which colour and memory size did you choose? I'll check the stock levels for you.

Chris

Hi, how can I check please? I’ve ordered the iPhone 16 Pro Max 256GB Desert, I ordered it nearly 3 weeks ago now. Thanks. X 

Christopher_G
EE Community Support Team

Hi @Oliviarae27 

Welcome to the community. 🙂

The current estimated timescale for new orders of that version is to 'expect dispatch within 21 days'. Sounds like you're nearing the end of that timescale, so hopefully you'll hear from DPD soon.

Chris