My order

[Jaykhan0605]

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Awaiting confirmation 

[Debbie_G]

Hi @Jaykhan0605.

Welcome to the community.

How can we help?

Debbie 🙂

[Jaykhan0605]

I’m still waiting to hear for my delivery on my new phone still hasn’t updated or confirm what date it’s coming

[Debbie_G]

Thanks for getting back to me @Jaykhan0605.

Have you received confirmation of your order?

When did you order your new phone?

Debbie 🙂

[Jaykhan0605]

My order hasn’t confirmed a date for new iPhone 16 can I pick up from shop if in we shop

[Jaykhan0605]

I’m waiting on a delivery day. I haven’t received it yet. I was wondering if you could pick up your new phone if it’s in stock in the EE shop.  

[Michael_D]

Hi @Jaykhan0605 

You'd not be able to pick up an order in store if it was made online or over the phone.

When was it you placed the order? 

Which colour and storage size did you go for?

Michael

[Jaykhan0605]

I ordered it about three weeks ago. I have the tracking number, but it’s saying no date. On DPD app 

have they got anything  inStock and does it take longer than 28 days to receive it?

[Debbie_G]

Hi @Jaykhan0605.

I can see @Linzi_H has responded to you on this thread.

Just to confirm, if you placed your order 3 weeks ago the expected dispatch timeframe is more than 28 days for delivery for the iPhone 16 Pro Max, 1TB in Desert Titanium. 
If you keep an eye on the DPD app, you will see updates once stock is assigned to your order.

Debbie

[Jaykhan0605]

 I received another email. This is the third email I’ve got and still not update from DPD. I’ve been waiting at least 21 days. It’s poor customer service