@Robbieh69 as you ordered after the release date and with preorders taking priority of any orders after release day you’ll be waiting over 28 days as that’s the current time frame if you order that spec now. What EE receive in will be dispatched to those who ordered before you so unfortunately you’ll have to wait until that model spec can be allocated to you because you’re next in the queue for that device spec.
EE only have stock once it says delivery is usually 24h. At present what EE receive in will only be for current orders and then it’s dispatched to you on the position you are in the queue.
It went to over 28 days on release day and as you ordered on the 25th you’ll hopefully get it just after the 23rd but over 28 days is anyone’s guess on when you’ll actually get it .
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
