iPhone 15 plus Order

JoannaMarta
Visitor

‎28-09-2023 09:51 AM

Hello, 

I have ordered an iPhone 15 max in pink few days ago and still haven’t received any tracking but my trade in pack arrived and I need to send my phone back by 11/10. Could you let me know when the phone will be sent out? I won’t be able to return my phone without having my new phone with me. 

Thanks, 

Jo

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Leanne_T
EE Community Support Team

‎28-09-2023 12:10 PM

Hi @JoannaMarta 

Welcome to the community.

You don't have to send your old phone back until you receive your new one. 

If you haven't received it by 11 October, I would suggest speaking to our mobile care team on 150 and they can update the account for you. 

Thanks 🙂

Leanne. 

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