iPhone 14 pro max order

[laurenhenderso1]

I ordered an iPhone 14 pro max on the 30th September and it's on a trade in, so I have to send my old phone back by 16th October but the new phone still isn't here yet. I had an email saying I'll be charged nearly £500 if I don't send the phone back in time but I don't have the new phone to replace it yet.

[Christopher_G]

Hi @laurenhenderso1

Welcome to the community.

You don't have to send your old phone back until you receive your new one. If you haven't received it by 16 October, I would suggest speaking to our mobile care team on 150.
Chris

[Deb07]

Hi,

I would definitely speak to customer services if I were you. I’ve ordered the same phone as yourself in the purple. I ordered it on 17th September and still no delivery window is available. Looks like they’re struggling to get hold of them. Best of luck. 👍

[Exley585]

I have got my new phone and it’s up and running want to send my old one back but no one wants to give me any information 

[Katie_B]

Good morning @Exley585. 

Was your upgrade part of a trade in deal?

When did you receive your new phone?

Katie

[Deb07]

Hiya. Yes I upgraded a month early.

Sent from my iPhone

[Katie_B]

Thanks for getting back to me @Deb07.

When did you process your upgrade?

Katie

[Deb07]

October 2022

Sent from my iPhone

[Katie_B]

Thanks for getting back to me @Deb07. 

Please give us a call on 150 so our customer care team can look further into this. 

Katie