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how do i contact EE regarding order for VR order when not existing customer

m1k3p
Explorer

‎02-01-2025 11:55 AM

Hi, i ordered my quest 3s early december and never recieved my £50 gamecard, tried to call before christmas, but only numbers online i can find are for phone or TV customers etc... what number can i call to discuss this issue?

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎02-01-2025 12:22 PM

Hi @m1k3p 

You must be an EE customer to have ordered. 

Talk to the sales team:

https://ee.co.uk/help/contact-ee

Thanks 

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Matt_124
Star Contributor
Star Contributor

‎02-01-2025 01:13 PM

Did you order this through the EE Store website with an order reference beginning with SO?

If so, you can find the contact details HERE.

0 Helpful
m1k3p
Explorer

‎02-01-2025 01:44 PM

Order number was prefixed with EE- and i created an account to buy it but it only asked me to add my mobile to the account about a week later when attempting to check delivery status etc.. i read the code may have been texted, but my number wasnt added to the account at sale.

0 Helpful
Matt_124
Star Contributor
Star Contributor
In response to m1k3p

‎02-01-2025 01:52 PM - edited ‎02-01-2025 01:52 PM

Try having a look at some of the info here, there is an 0800 number listed on there that may be able to help? Otherwise it let's you know who to contact for various types of orders.