Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65300 Views
  • 120 replies
  • 15 Helpful

Order

Hi I ordered a new iPhone 13 this morning . Got a confirmation email to say my order is being processed and a order number . When I search the order number it doesn’t work and when I rang EE they coudnt find my number or tell me if I got accepted 

Amend order

How can I amend an order? I ordered an upgrade last night but ordered the phone in the wrong colour. Have tried twitter and calling 150 but cannot get through. Can someone help please? Thanks!

delivery times

anybody know how long it's takes to receive a games console xbox series X ordered today around 1pm 

spill2484 by Investigator
  • 672 Views
  • 1 replies
  • 0 Helpful

I want to place my complain about my order

I want to place my complain about my order i placed my order the and firsly they said its cancelled you call the coustomer care they said go to store.and show your identity after that they said its fine your order will deliver but today when i called...

Upgrade no work

Good morning I did an upgrade for 2 iphone 13 pro max phones, or withdraw money from the account and now when I track it, my order doesn't work

Ionas by Investigator
  • 432 Views
  • 1 replies
  • 0 Helpful

No update

I ordered a Samsung s20fe in blue last Tuesday but I’ve had nothing but the confirmation email, an email with my order number, a welcome to we email and a letter in the post with my dd details. The order number doesn’t work in the tracker. Any ideas?...

No DPD text

Made an order this morning for the iPhone 13 pro max in bluegot my initial email to say they’ve got my order and a ref numbertried tracking it but it doesn’t work,I haven’t had any further emails (I’ve checked spam etc) I can’t call anyone as my phon...

Return mobile phone

I want to return the mobile phone after 10 days subscription because the mobile phone is faulty and poor sound quality. I prefer  different model update with Samsung mobile phone . Please get back to me ASAP. My email address is  xxxxxxx@xxxxxxxx Tha...

Beats Pro stock

Hi, I ordered some red Beats Pro on an add to plan just over a week ago but they were out of stock and it said they'd be delivered within 14 days. They're still out of stock though. Am I genuinely likely to get them within the next week? I can't find...

Urgently need to contact an advisor online via laptop

Hi my phone broke on wednesdy, I ordered a new one thursday. No tracking available. contacted ee and reordered over the phone. Promised delivery saturday. Still no contact from DPD or any tracking number. Called again saturday. Advisor confirmed DPD ...