Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65311 Views
  • 120 replies
  • 15 Helpful

Upgrade

I upgraded my phone last Monday it said it will be dispatched within a week and I haven't heard anything since Monday when I upgraded

Resolved! Upgraded phone awaiting confirmation

I upgraded my phone on 09th and recieved confirmation email. However since the account has been saying "Awaiting confirmation". What does this mean??

Roo312 by Investigator
  • 581 Views
  • 1 replies
  • 1 Helpful

Transaction reference

I want to know my order xkoxxxxxxxxxx's transaction reference   [Mod edit: Please do not post order numbers on the public board. Thanks!]

IOWA by Visitor
  • 520 Views
  • 1 replies
  • 0 Helpful

Sim delivery

Hi guys,Am new to ee network, I placed an order since 4th of this month June, and it's yet to be delivered to me. Can this order be tracked?

kukuO1606 by Investigator
  • 523 Views
  • 1 replies
  • 1 Helpful

Phone

I ordered a phone with a tariff plan when it will arrive or whether I am generally approved 

Kolyo by Visitor
  • 526 Views
  • 1 replies
  • 2 Helpful

iPhone 13 Pro Max - Alpine Green stock

Hi, I ordered this phone last Monday and was told I can expect it to be delivered within 7 days, it's not been dispatched to me yet. When can I expect the iPhone 13 Pro Max 128gb Alpine Green to be in stock? Thanks 

Return

How to i return an incorrect item

My Account Closed

I start EE yesterday I did everything online IPhone 13 Pro max and Apple Watch Apple Watch is delivered today to me but my phone didn’t come with watch also my new simcart didn’t come. So i try to contact customer services been 20 min no one answerin...

iPhone 13 Pro Max - Back order

I’ve recently ordered a iPhone 13 Pro max 128gb in alpine green as part of my upgrade deal. I assumed I would have it by now considering I placed the order on Sunday 5th but apparently it’s on a back order. Frustrated considering there was no mention...

MitchTS by Visitor
  • 671 Views
  • 1 replies
  • 1 Helpful

Delivery update

Ordered iPhone 13 pro max 256gb in blue on 7/6/22 while in an EE store. The staff member said it would be delivered next day but haven’t had anything through about delivery (have had order confirmation). When can I expect it to be delivered as I am g...