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iPhone 14pm order number

Dantour1
Investigator
Investigator

Hello i pre ordered an iPhone 14 pm 512gb space black and Apple Watch on the 9/9/22. i had a confirmation email saying your orders on its way for the phone  with no order number / tracking number , i had to chase the order to get an order number 02 , but i did get an email confirming my order for the watch with an order number 002 .

the tracking number for the phone 02 just comes up with Sorry, you can't track this order type just yet.

the tracking number for the watch 002 works and i even had an email telling me your waiting on a delivery date from apple 

so why doesn’t the tracking number for the phone work ,how can i track the order for the phone when then number doesn’t work and just get get you have to wait for DPD to txt to get an eta , 

 

 

1 REPLY 1
Northerner
EE Community Star
EE Community Star

Hi @Dantour1 

If tracking doesn't work you need to speak to EE CS on 150. They will likely let you know this device is on back order as there is no stock. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.