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amileanne96
Explorer

‎06-10-2022 06:31 PM

Hi,

I ordered a SAMSUNG GALAXY S22 PLUS 128 on 25th September, and I still haven't received it. 

I've had the tracking number, however on the updates, it says it has not even been accepted. 

After calling the EE store they said they don't know anything and I can't get though on the phone, to the contact centre. I wasn't even made aware of a back log (if there is one) until I had signed the contract to THEN be told the store haven't got any in stock.

Please help an un happy customer 😔

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎06-10-2022 07:02 PM

@amileanne96   Where did you order this from ?  Was it a shop or online/phone sale ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
amileanne96
Explorer
In response to Chris_B

‎06-10-2022 07:03 PM

It was in store. 

0 Helpful
Leanne_T
EE Community Support Team

‎07-10-2022 08:22 AM

Hi @amileanne96

Thanks for coming here. 

Which colour did you order? 

Leanne. 

0 Helpful