Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71768 Views
  • 124 replies
  • 15 Helpful

Returns Package Arriving Before iPhone?

Hi allAnyone had this before? The email saying they want the device returned by a certain date (and that they've sent the returns package) yet haven't yet dispatched the phone?Absolutely not going to be spending another hour and 20 minutes on hold to...

Wilderness2k by • Established Contributor
  • 493 Views
  • 1 replies
  • 0 Helpful

Packaging

Hi has anyone been waiting for their trade in return packaging? Time is running out for me and seem to be getting passed on. 

Waiting to hear about order

Read moreBeen waiting for credit check Been waiting for credit check when I ring EE they say someone will get back me but nobody ever does

ultra watch

20 days and still waiting pre order from day one , i know is not EE fault but a least i warning to people the pre order is a joke , money take and delivery no one know nothing , anyway i will be patient and wait ,,, after many funny message is on the...

JCxx by • Established Contributor
  • 498 Views
  • 1 replies
  • 1 Helpful

Resolved! Not recieved my order

Hi I purchased a Samsung tab s8 5g on the 29th September but not heard anything since. Do you know if there's a backlog of orders or limited stock etc? Thanks

Jacko86 by • Investigator
  • 900 Views
  • 5 replies
  • 3 Helpful

Some truth from EE please!

So I upgraded to the iPhone 14 pro max on 16/09, and before anyone says anything I appreciate there are a Welles worth of pre orders before me!My issue is after being lied to on 4 separate occasions by the digital care team I managed to speak to some...

EwanT by • Established Contributor
  • 819 Views
  • 5 replies
  • 1 Helpful

Still awaiting order number

Hi, So I put an order through for a new upgrade on my handset this was on the 21/09 I received an email at the time saying the order has been received but I didn't have a 10-12 digit code to track my package it has now been a couple of weeks and I wa...

Phone delivery

I'm waiting for my new phone to arrive. I ordered it on the 3rd of October. How long will it take to be delivered?

Upgade

Ordered upgrade but not showing on my ee?