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clair3
Investigator
Investigator

I've recently tried to upgrade my phone. I'm coming to the end of my contract and I've damaged my phone which means I am unable to make phone calls. 

I placed an order for my upgrade, I put in payment details but never received a confirmation email. I have then gone to use the online chat function that I have used in the past, but it doesn't seem to be on EEs web site anymore. As I am unable to make phone calls could anyone suggest another way to contact EE to confirm if the upgrade went ahead?

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @clair3

The contact us page has a live chat option. Just follow the Account and Billing > Mobile options. It will pop up there when someone is available.

Chris