Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65591 Views
  • 120 replies
  • 15 Helpful

ultra watch

1 pre confirme 2 order on track 3 good news your orden comming soon , after all this msg i have what next please 17 days of make my watch order 

JCxx by Established Contributor
  • 558 Views
  • 4 replies
  • 5 Helpful

Resolved! So confused .

Pre Ordered an iPhone 14 Pro in September.  Tracking finally said despatched in 24 hours ... its sat there on tracking like that now for 5 days, no chanhe wven though it said 24 hours expexted to be sent . Phone is going to store for pickup.  Is ther...

Lilo2 by Visitor
  • 439 Views
  • 1 replies
  • 0 Helpful

New iphone

Need a tracking number for delivery of my new iPhone Thankyou 

Lorna56 by Visitor
  • 351 Views
  • 1 replies
  • 0 Helpful

Help

I'm trying to buy a phone monthly but when I get to tbe basket part it tells me to add a phone or broadband or go on the forum. How on earth do I get past this step to buy tbe phone?!

Jaybush by Investigator
  • 555 Views
  • 6 replies
  • 0 Helpful

Delivery

I ordered my phone on the 29th September for my new upgrade. Can someone tell me how long it will be please. 

Series 8 Apple Watch

I ordered an Apple Watch last Wednesday but I’ve still not heard when my delivery will be, the details are on my EE account but no updates on where my watch is? 

Vicki39 by Visitor
  • 386 Views
  • 1 replies
  • 1 Helpful

DPD says no one at home and we are.

I have waited indoors during the stated delivery time and beyond.  DPD messaged to say no one at home - simply not the case.  I didn't receive an order number so can't track the delivery.  DPD say will deliver tomorrow but if I take more time of work...

LER1 by Explorer
  • 660 Views
  • 2 replies
  • 0 Helpful

iPhone 14

Hi. I ordered my iPhone 14 weeks ago. I have not received one update message. Please can someone provide an update. 

Greennx by Investigator
  • 756 Views
  • 6 replies
  • 1 Helpful

About my pre order

I’m just wondering how long it will take for my ordered to arrive as I ordered on the 21st of September