Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64305 Views
  • 120 replies
  • 15 Helpful

Billed for a phone I haven’t received

I have been billed for a phone I haven’t received I done my upgrade online I received the order no tracking info etc however the order was stopped due to previous fraudulent activity on my account where someone had taken a phone out in my name I spok...

Not returning pack received

I order a new device around 2 weeks ago with Trade-in but i haven’t received any r return pack. I called and I’ve been told it could take up to 5 days to be delivered, but nothing yet, I’m a bit concerned cause I don’t want to be charged for not send...

DavidCo by Visitor
  • 510 Views
  • 3 replies
  • 1 Helpful

New phone

Hi I upgrade my contracts. Today coming my new phone and you send me used phone. I dont want used phone I want have a brand new. Can I cancel this and ordered new one ? 

Korbelia by Explorer
  • 468 Views
  • 3 replies
  • 2 Helpful

still waiting for my NEW phone

still waiting for my NEW phone that will be old by the time it arrives. ordered on 25th Sept. 

Shj by Contributor
  • 331 Views
  • 1 replies
  • 1 Helpful

ultra watch

1 pre confirme 2 order on track 3 good news your orden comming soon , after all this msg i have what next please 17 days of make my watch order 

JCxx by Established Contributor
  • 544 Views
  • 4 replies
  • 5 Helpful

Resolved! So confused .

Pre Ordered an iPhone 14 Pro in September.  Tracking finally said despatched in 24 hours ... its sat there on tracking like that now for 5 days, no chanhe wven though it said 24 hours expexted to be sent . Phone is going to store for pickup.  Is ther...

Lilo2 by Visitor
  • 431 Views
  • 1 replies
  • 0 Helpful

New iphone

Need a tracking number for delivery of my new iPhone Thankyou 

Lorna56 by Visitor
  • 342 Views
  • 1 replies
  • 0 Helpful

Help

I'm trying to buy a phone monthly but when I get to tbe basket part it tells me to add a phone or broadband or go on the forum. How on earth do I get past this step to buy tbe phone?!

Jaybush by Investigator
  • 532 Views
  • 6 replies
  • 0 Helpful