Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65577 Views
  • 120 replies
  • 15 Helpful

Employee discount

Tried upgrading my simo to a handset but the employee 30% off code won’t work. Any help? Also doesn’t even give a discount without the code which it should as an additional line. 

Username5025 by Established Contributor
  • 1133 Views
  • 7 replies
  • 0 Helpful

Delivery update

I ordered a new phone yesterday but haven’t had a dpd tracking number or message 

Wiz1990 by Visitor
  • 335 Views
  • 1 replies
  • 1 Helpful

Order

I placed an order 08/10 for an IPhone 14 Plus 256Gb Starlight, I paid upfront for my early upgrade and was issued an email with order number. When I placed my order it said item usually dispensed within 1 day of ordering. I have tried multiple times ...

utn786 by Contributor
  • 593 Views
  • 5 replies
  • 0 Helpful

Does Anyone work on Support?

Nearly two hours waiting and then cut off, message is closed ! Is this normal I dont have time for this 

Kim1969 by Investigator
  • 2233 Views
  • 28 replies
  • 7 Helpful

Old orders

Hi I want to know how I can trace my old orders 

Kel53 by Visitor
  • 372 Views
  • 1 replies
  • 2 Helpful

Upgrade

My contract is up and want a 12 month sim only deal but when I select new sim only deal it is offering me a multi sim and also not offering me an upgrade 

Recent order

Could you please confirm my order placed 02/11 at Aylesbury store. I have received a txt confirming Apple Watch order xxxxxxxxxx but no confirmation regarding iPhone 14 pro max order same reference number. Many thanks DJ.

DAJ95 by Visitor
  • 385 Views
  • 1 replies
  • 1 Helpful

Handset Store Collection by Daughter

Can my daughter (same surname and over 18) collect a phone from in store that I have ordered for her on my account? Will she need any pre arrangements by me? Thanks

Alberppgn by Investigator
  • 397 Views
  • 1 replies
  • 0 Helpful