Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61873 Views
  • 118 replies
  • 15 Helpful

Upgrade

Hi, I upgraded earlier today & have received no details, confirmation emails or anything else. I have confirmation o  PayPal that the upfront cost for my new handset is paid. What now?

swiftage by Visitor
  • 331 Views
  • 2 replies
  • 0 Helpful

Phone Ordering

Hello, what're the documents needed to order for phones online?

Lisa225 by Explorer
  • 390 Views
  • 3 replies
  • 0 Helpful

Upgrade hell

Hi, I’m wondering if anyone can help me. I am due an upgrade and everytime I go online and choose a phone! It says sorry there are no suitable plans available. i am able to view all plans when I’m not logged in though! I also can’t speak to anyone on...

Tee38 by Investigator
  • 480 Views
  • 5 replies
  • 0 Helpful

Order

please tell me, I made an order on the website, I received an order confirmation email and that I need to call the number indicated in the letter, but I am from Ukraine and do not speak English, what should I do in this case?

Oksana7 by Visitor
  • 321 Views
  • 1 replies
  • 0 Helpful

Recent Order

I am trying to find out status of new order.  I have had a text saying it will be cancelled?? 

JonG19 by Visitor
  • 287 Views
  • 1 replies
  • 1 Helpful

Order and delivery

Hi I upgraded yesterday was told to Expect my new phone today. I’ve not received any confirmation of this or any order number to track it with dpd, nor have I received any time slot messages to say when it’s getting delivered. 

AmyS94 by Visitor
  • 355 Views
  • 1 replies
  • 1 Helpful

I ordered iPhone 13

I placed an order for an iPhone 13 I received the order number and since I filled out all the contracts and so far I don't know if the phone has been released or not. Can anyone help me?

Jansen1 by Explorer
  • 298 Views
  • 1 replies
  • 1 Helpful