Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62539 Views
  • 120 replies
  • 15 Helpful

iPhone 14 pro max

I ordered iPhone 14 pro max on the 13th september and got told it would arrive on the 16th September and obviously not even been dispatched so does this mean it’s going to take 14 days for it to be dispatched 

Confused with different orders?

I'm so confused with what's going on with EE.Since the 11th of September, two weekends ago, I haven't had a phone to use personally as my iPhone 11 Pro battery died all of a sudden. I decided to upgrade my iPhone and preordered iPhone 14 Pro Max. How...

Mohyadin by Explorer
  • 461 Views
  • 2 replies
  • 0 Helpful

How long hou wait for iphone 14

How long did you wait for iphone 14 pro max to arrived? I placed an order on sept 17th. Will have a holiday in 3 weeks im afraid it might not delivered yet till my flight

Aniu248 by Investigator
  • 836 Views
  • 3 replies
  • 0 Helpful

iPhone 14 pro max upgrade

Good morning all,I upgraded over the phone preordering pro max, and had an order confirmation email come through but it doesn’t seem to have an order number on it for tracking. The lady on the phone said it would be delivered on launch day but still ...

EE Friends and Family Benefit

HiI placed an order for a phone yesterday with an EE Friends and Family benefit code redeemed. However, the order had to be cancelled. Will I get a new code send to me as I have cancelled the order?

My new phone

hi I’m still waiting on my order the new number has gone on my account but I’ve still not received the device I’ve had the receipt to say on its way but still nothing 

Babs1982 by Visitor
  • 393 Views
  • 1 replies
  • 0 Helpful

Says 21 days waiting and after few days says available

It says 21 days waiting and I ordered it on 14th September and now when I went to the website it said 1 day delivery I wanted the gold but I ordered the black because on 14th September they had black colour can I receive my iPhone 14 pro max next day...

Did not receive my tracking number

I placed my order on the 13th of September over the phone the man said that my order will be delivered on the 16th however I received a email saying that my order will be with me soon but there was no date on when it will come and no tracking number ...

Mich94 by Investigator
  • 965 Views
  • 9 replies
  • 0 Helpful

My mobile order is stuck

I upgraded my phone via trade in on the website on the 19th Sep. I got my email confirmation and order number as expected. Today (20th) I've had an email asking me to call them on 0800 079 0531 to complete the order. It doesn't say what's wrong, only...

mattg543 by Explorer
  • 547 Views
  • 2 replies
  • 0 Helpful