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Upgrade payment taken but no further contact??

Foundationsmcr
Visitor

Hi there, I ordered an upgrade online yesterday, made a payment which has left my bank, but I've received no further emails or details from EE.  I'm concerned something has gone wrong.

 

Please help

4 REPLIES 4
Niallls
Contributor
Contributor

Exact situation I am in too. EE are pretty good when it comes to keeping you updated with tracking but now I'm worried something has gone wrong? 

Katie_B
EE Community Support Team

Good morning @Foundationsmcr and @Niallls

Thanks for upgrading with us. 

Could you confirm if you both have received a confirmation email?

If you could also confirm what you ordered that would be great so I can help further. 

Katie 🙂

@Katie_B Good morning.

 

I got a confirmation, I ordered a z fold 4 in black with 256 gigs of storage.

Katie_B
EE Community Support Team

Hi @Niallls

As you received confirmation I would expect you should hear something today regarding delivery. The phone is in stock and states to expect despatch within one day. 

If you don't hear anything by the end of today please come back and let us know. 

Katie 🙂