I ordered an upgrade 2 weeks ago and after tracking it via DPD it now says they are returning it to EE. I know I need to phone 150 to sort it but was unsure which options to choose to speak to the right person. Also will I just be able to get the phone redelivered or does the order get cancelled and I have to upgrade again as I ordered during the black Friday sale so the deal I got probably isn't available anymore.
