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iPhone 14 pro max update

Random1991
Explorer

So just been told the wait is MONTHS for a 14 pro max… so I said ok could I please have the 13 pro max as I almost went for this online as it says ‘in stock’.  Apparently it is not in stock as ee don’t offer them anymore… partner just got one on 02… so why is it they are in stock and available on your website??  Why allow people to think they can get this phone but actually truth is they can’t and why lie about the 14 pro max? Just be honest lol it was going to be a present for my daughter - absolutely can wait but why make people think they can actually get these phones when in reality you have no idea what so ever about when the 14 pros will be in stock and offer phones that are no longer available!? Been with ee for years.  Now whole family will be changing to 02.  Utter joke. 

3 REPLIES 3
Jon_K
Former EE Employee

Hi @Random1991.

I'm sorry to hear this.

Were our sales team able to offer you a model that would arrive faster because of more stock?

Jon

No.  The iPhone 14 plus was being pushed on my a good few times - being told it’s the same as the pro max - which it is not I have done my research and repeatedly told the man I am not interested.  The bill is astronomical - over £100 a month so for that cost I would like to stick with the pro model - hence asking for the iPhone 13 Pro Max… again this is currently still AVAILABLE and in stock for customers to purchase despite the fact it is NOT actually available anymore and NOT in stock at all.  In fact I was informed by ee that if I was to purchase the iPhone 13 Pro Max on the website it would take my payment and let me go through the whole process but I would then get a text asking me to call where I would be informed this wouldn’t go through.  Really not on is it to be honest. 

The stock issue is unavoidable and completely understandable - however the consistent lies and fake promises - including advertising a phone that is in fact not being sold by you anymore is misleading and not a good look for a company boasting how great they are.  As I’ve said the iPhone 13 Pro Max is available from 02 and I will be changing to them at the first chance we get - we have been loyal customers of ee for years and years and all this just isn’t good enough.  

Christopher_G
EE Community Support Team

Hi @Random1991

Could you send me a link to where it's offered on the website? I can only see 'Good as New' iPhone 13 Pro Max, which are available.

Chris