Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57729 Views
  • 122 replies
  • 15 Helpful

Old phone trade in

Hi, I am trading in my old Samsung phone. I am going to send the device back with Royal Mail Special delivery so i don't need to use the prepaid sticker that was sent with the returns bag. Question is, do i need to send anything else with the phone? ...

I cannot upgrade my phone

I go to upgrade and just get a 404 every time.Just want to upgrade to a 160 gig / month sim only ?

niksimms by Visitor
  • 381 Views
  • 1 replies
  • 1 Helpful

Samsung Galaxy S20FE

Hello, I am writing because I have a problem with my order on Jul 7, 2022 I updated to a new contract, the fee was also paid, I got a confirmation, but unfortunately I entered the wrong contact number by mistake and since then I have no information w...

Resolved! Bigger discounts for new customer

I want to get a new sim only deal where is the biggest discounter and best price?   Is the call centre or the EE shop?Thanks  I wantUnlimited data, text, minutes 5GSamsung watch esim plan and roaming for about £20 a month .Don't mind 24month agreemen...

Steve067 by Investigator
  • 915 Views
  • 6 replies
  • 4 Helpful

Resolved! Siamand

I am only looking for sim contact 

Siamand by Visitor
  • 378 Views
  • 1 replies
  • 1 Helpful

PS5 delivery time

Ordered a PS5 through my account last Wednesday 29/06. EE said it has left their warehouse when i spoke to them 05/07. Does anyone know roughly how long it will take to get to me from DPD? Many Thanks.

arronb86 by Visitor
  • 362 Views
  • 1 replies
  • 0 Helpful

Order delivery

Hi I have ordered an Apple keyboard on 15th of June and I still haven't received any update on it. I tried to check in the order tracking but it shows nothing.

kiran331 by Visitor
  • 406 Views
  • 1 replies
  • 0 Helpful

DPD returned phone to EE

DPD have returned my upgrade to EE. tried calling customer support but no idea what it would be under to re arrange redelivery as the options when I cal 150 doesn’t say delivery.