Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58748 Views
  • 122 replies
  • 15 Helpful

Orders

Hello good morning I placed an order through EE and wanted to know how long it takes to receive ? Thank you 

Upgrade order

Hi, did an upgrade with the rewards team on the phone last week, still have no order number or way of tracking the order? Can you help??? 

Ee perks - code not working

I currently have 3 un-used codes generated and not expired/used but non of them are being accepted as a voucher code at check out.  I have one voucher code left to generate but when i click to generate it, it isn’t generating! I am already using a co...

Lauraj88 by Explorer
  • 411 Views
  • 4 replies
  • 1 Helpful

Upgrade delivery

Hi I ordered a phone upgrade to be delivered to my house, just wondering when this will be dispatched as I have not heard anything 

Alex304 by Explorer
  • 335 Views
  • 3 replies
  • 0 Helpful

New phone order

Hi there , I've recently ordered a new contract phone and sim. However my current number is meant to be transferred over. Delivery of my phone is today but I cannot receive any service on my current phone which means I have no updates on device deliv...

Lysy1994 by Explorer
  • 338 Views
  • 3 replies
  • 0 Helpful

Is my phone in stock

Hi I ordered the iPhone 13 pro in gold on Sunday , i spoke to someone at ee cs yesterday who processed my order and said I would receive a text last night from DPD and one this Mornin regarding delivery today I’ve had nothing so wondering if this pho...

Jules406 by Investigator
  • 296 Views
  • 1 replies
  • 0 Helpful

I want to know about my order

My order XKOXXXXXXXXX I want to know what happens? [MOD EDIT: Removed order number from the public forum]

Jansen1 by Explorer
  • 281 Views
  • 1 replies
  • 0 Helpful

No update for my order after two days

I applied for a phone on Sunday , I recieved am email saying Hi EsmaWe are processing your order and will let you know when your items will be dispatched. and then an order number that starts with Xko , they have also taking upfront payment however I...

Esma8171 by Investigator
  • 898 Views
  • 9 replies
  • 0 Helpful