Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61713 Views
  • 118 replies
  • 15 Helpful

Resolved! Samsung s8 tab keyboard cover

I recently purchased the s8 tablet. When I made the purchase, the offer said I would also receive the book cover keyboard. When will I receive it?

Stellur by Visitor
  • 653 Views
  • 1 replies
  • 3 Helpful

Resolved! S8 tablet free keyboard

Ordered a s8 tablet in the last week it arrived today but it stated it comes with a free keyboard how do I claim that? When u had my phone and got free ear pod things I used samsung claim but when I do this for the keyboard it states out of date

Cherry80 by Investigator
  • 1074 Views
  • 3 replies
  • 1 Helpful

iPhone 14

Hi I ordered the new iPhone 14 pro phone on Sunday and it’s to be paid monthly I was told by the store that I’m to call up and no one is getting back to me I was told then on the call by 11:00am this morning I’d get a text from dpd confirming my orde...

Upgrading to iPhone 14 Pro contract

Hello,I placed an order online for upgrading my contract to iPhone 14 Pro phone contract on 18th September. I opted for in-store pickup and have received an email stating that my order is on the way. But it has been 20th September, today, and I am no...

How to send in device for any time upgrade

I upgraded my device early as part of any time upgrade but I haven’t received any information on how to send in my old device? I’ve already received my new iPhone.

gdgraeme by Visitor
  • 372 Views
  • 1 replies
  • 1 Helpful

Order iphone 14 series

How many days did you received your order? I have ordered 17th of sept and tracking number is not moving. Still on order received no dispatch yet. I will be on holiday in 3 weeks im afraid it might not come on time?

Aniu248 by Investigator
  • 387 Views
  • 1 replies
  • 0 Helpful

Orders

This is what I’m getting when I try to track my orderSorry, we can't show your order details right now. Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier ...

SueJW by Investigator
  • 509 Views
  • 5 replies
  • 0 Helpful

Iphone 14 pro max pre order

So i pre ordered my iphone 14 pro max last weekend and when i ordered it was confirmed and upfront cost was taken but said ee will ring me within 48 hours to confirm details i havent recieved this phone call but did get an email on tuesday saying the...

Elaine52 by Investigator
  • 4459 Views
  • 6 replies
  • 0 Helpful