Order

[PaoloBartolini]

I've ordered a sim from EE and I ready setup the direct debit and I haven't even received my sim card yet its been 8 days since I got the email with the number of the order (xxxxxxxxxxxxxx ) It was ordered on the 11/12/2022 and I got an email on the 14/12/2022 saying that the direct debit had been setup. Also I can’t finish the registration because it asked for the number and I haven't received the sim. What I have to do?

[Northerner]

Hi @PaoloBartolini 

It will be in the postal backlog somewhere. It will be delivered eventually by the post office.

Thanks 

[Christopher_G]

Hi @PaoloBartolini.

Welcome to the community.

@Northerner could be right. If you live near an EE store though, they can get you a replacement SIM so that you're up and running quicker.

Chris

[PaoloBartolini]

It’s not a right solution for me, the EE shop near to me is closed when I’m free from work! I choose the on line purchase , because it’s impossible for me go to the shop during working time. I don’t know why it’s so difficult for EE manage that business. I’m deciding to cancel the order ! I just wasting time! I’ll choose company more professional! Thanks.

[James_B]

Hi @PaoloBartolini,

Our Customer Care Team will be happy to send out another SIM if you get in touch.

Hope this helps.

James

[Kirigaya_Kazuto]

The post backlog is not EE's fault

Download an eSIM via the app if you need it right away

[PaoloBartolini]

So I received the first bill today , I must pay for that on 23 Dec and I still don’t have the sim. Please send a new sim  ASAP before the that date otherwise I’ll block the payment on 23 Dec morning! 



Sent from Libero Mail for iOS

[Kirigaya_Kazuto]

That's up to you if you wish to do that! We are not EE staff for the majority on here. the post has been all over the place since it's Christmas

Download an eSIM if your device is eSIM capable 

[chistery]

I think EE need to accept some responsibility here (my personal view). Royal Mail are striking and there's severe delays. EE send SIMs out 2nd class which has always been questionable to me. EE should be sending via a third party courier at this time. If it was me, I'd be asking EE for a credit to cover the time you don't have the SIM. Direct sales are saving EE a fortune in commission, I think they can afford the postage costs.

Please do not just cancel the direct debit. It will go against you on your credit report and you'll suffer years of credit problems for something you can easily sort out by talking to EE.

[Kirigaya_Kazuto]

I agree with your stance. It's likely that EE have a contract with the royal mail to use them for sending out SIM's 

EE do provide a different option to get the SIM card IF the device is capable

Anything newer than the iPhone XS can use eSIMs