Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trade in

Jade138
Investigator
Investigator

‎26-12-2022 12:43 PM

i just received my upgraded device, how long does it take the receive the trade in kit?  My EE app is showing that my contract is the original price, not the price it was supposed to be with trade in - will this change?

0 Helpful
2 REPLIES 2
anjasola
Established Contributor
Established Contributor

‎26-12-2022 02:16 PM

Trade in kits have been seriously delayed for various reasons including Royal Mail industrial action , EE are aware of this and extended my return period when I called 150.

0 Helpful
Leanne_T
EE Community Support Team
In response to anjasola

‎27-12-2022 08:15 AM

Hi @Jade138

Thanks for coming here. 

The returns pack is sent via Royal Mail and can take 7-10 days. 

Please call us on 150 if this is not with you within this time 🙂

Leanne.

0 Helpful
Related Content