Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56668 Views
  • 118 replies
  • 15 Helpful

Recent Order

I am trying to find out status of new order.  I have had a text saying it will be cancelled?? 

JonG19 by Visitor
  • 250 Views
  • 1 replies
  • 1 Helpful

Order and delivery

Hi I upgraded yesterday was told to Expect my new phone today. I’ve not received any confirmation of this or any order number to track it with dpd, nor have I received any time slot messages to say when it’s getting delivered. 

AmyS94 by Visitor
  • 318 Views
  • 1 replies
  • 1 Helpful

I ordered iPhone 13

I placed an order for an iPhone 13 I received the order number and since I filled out all the contracts and so far I don't know if the phone has been released or not. Can anyone help me?

Jansen1 by Explorer
  • 273 Views
  • 1 replies
  • 1 Helpful

Orders

Hello good morning I placed an order through EE and wanted to know how long it takes to receive ? Thank you 

Upgrade order

Hi, did an upgrade with the rewards team on the phone last week, still have no order number or way of tracking the order? Can you help??? 

Ee perks - code not working

I currently have 3 un-used codes generated and not expired/used but non of them are being accepted as a voucher code at check out.  I have one voucher code left to generate but when i click to generate it, it isn’t generating! I am already using a co...

Lauraj88 by Explorer
  • 387 Views
  • 4 replies
  • 1 Helpful