Awaiting confirmation

[ConnorMc]

I have recently placed an order for an iPhone 14 pro max on Wednesday (28/12) and was told that my phone was in stock and would be delivered within 2 days. Now within the tracking portal it is saying my order is back logged. Is there anyway to resolve this? 

[Leanne_T]

Hi @ConnorMc

Thanks for posting. 

Which model size and colour have you ordered? 

Leanne 🙂

[ConnorMc]

Hi Leanne, 

It’s  an iPhone 14 Pro Max 5G 256GB Gold

Thanks

[Leanne_T]

Hi @ConnorMc

The current guidance is showing 'Usually despatched within 7 days' 

Once the order has been dispatched DPD will be in touch to arrange delivery. 

Leanne.

[ConnorMc]

Hi Leanne,

I’ve still not had any correspondence or update about the order. When I spoke to the the member Customer Service to confirm the order she told me that the phone was in stock and would be delivered within 2 days. 

thanks 

[Christopher_G]

Hi @ConnorMc.

The 7 day estimate that @Leanne_T gave you is the latest we have. Was the person you spoke to over the phone able to confirm that they can see the order?

Chris

[ConnorMc]

I first made the order online, then was asked to call EE as further information was needed to process the order. When I called the advisor put the order through and said that the order was confirmed and the phone was in stock so should be with me within 2 days. the online portal hasn’t been updated since then. 

[Katie_B]

Hello @ConnorMc. 

As soon as your order is being processed for delivery you will be notified. 

If you wish for an update regarding your order please give us a call on 150, however, I would recommend allowing the 7 day estimate provided.

Katie

[ConnorMc]

Hi Katie,

i will give 150 a call as I placed the order a week ago today and still have no update. 

Thanks 

[Katie_B]

Please be sure to keep us updated @ConnorMc. 

I hope your new phone is with you soon. 

Katie