Upgrade order confirmation but can't track it unsure if its gone throughinvalid

[Chris_B · Accepted solution]

@Lunawolf   Do you have a tracking number?  That’s not a number that starts with an XKO or KXN ?   What device did you order ? What colour? And storage size?  When did you order this ?   You also can not track an order until a device has been allocated to you then you’ll get a tracking number. 

[Lunawolf]

Samsung galaxy s22 ultra burgundy colour an 128gb and was ordered 1st January 2023 why

[Christopher_G]

Hi @Lunawolf

Welcome to the community.

Since it was ordered on New Year's Day, and it was a bank holiday yesterday, it's likely you'll hear from DPD today. If not, I'd recommend speaking to our Mobile Care team so that they can check the order for you.

Chris

[Lunawolf]

Update received dpd email today delivered this afternoon thanks everyone for your help 😊 

[Christopher_G]

Lovely stuff, @Lunawolf. Hope you love it.

Thanks for letting us know. 🙂

Chris

[Paigeyj]

Hi 

I upgraded to an iPhone 14 pro on the 28/12/22 but when I go to track it , it’s not allowing me to view what’s going on with it.

is there a delay with this at all?

[Christopher_G]

I'll have a check for you, @Paigeyj.

Which colour and memory size did you choose?

Chris

[Paigeyj]

Thank you! 

It was the 128GB Deep purple one ☺️

[Christopher_G]

Thanks, @Paigeyj.

The current estimated delivery time is to expect dispatch within 7 days. DPD will be in touch with you when it's ready to deliver.

Thanks for your patience.

Chris