If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hii ordered a new phone last week and arranged for it to be delivered on 27th April. Unfortunately I had to go out before the delivery arrived so it was rescheduled to 28th.I ensured I was in and followed the DPD updates closely. I watched my deliver...
Hi, I placed an order on Friday 12th April for an iPhone 15, 128GB in the colour Blue. I still have yet to receive a confirmation email, but the £30 deposit was taken straight away and has not been returned.I called EE on Monday 15th to ask what’s ha...
I tried to see if i was able to order a pay monthly phone and i went through everything and it’s taken the upfront payment but no email confirmation or anything to say that i have actually got the phone?
Hi was wondering if anyone can help, I applied for a contract as a new customer and have had the £30 upfront taken from my bank but never received an order confirmation or anything at all?
Hello, I ordered my new upgrade, my account has been closed on the same day for some odd reason but my order has been dispatched, I can't receive code for dpd driver for my parcel so what shall I do?
I have a phone preordered haven’t heard anything except an xko order number that I can’t track. Had a text from EE 150 to state a device agreement is ready to view in my EE, when I log in I can’t find anything. No documents under Bills & Payments or ...
I ordered a pair of earphones from EE and they were meant to be delivered by DPD. It says they attempted to deliver it yesterday but decided to return it to EE instead. It now says return to consignor has been requested. What do I do now? Will I revi...
Hello!I ordered a new iPhone on a pay monthly contract yesterday. The up front payment went from my bank but the phone was still on my basket and I've had no order number or confirmation email...What's going on?!Chris
