Money taken but no order number

[ChrisRSD]

Hello!

I ordered a new iPhone on a pay monthly contract yesterday. The up front payment went from my bank but the phone was still on my basket and I've had no order number or confirmation email...

What's going on?!

Chris

[Leanne_T]

Hi @ChrisRSD 

Thanks for coming here. 

Have you now received the confirmation email for your order? 

Speak soon 🙂

Leanne.

[ChrisRSD]

Alas nothing yet - is there a big delay? 

It seems odd to take money but not send at least an automated email no?

Will call 150...

Chris

[James_B]

Hi @ChrisRSD,

Our Customer Care Team will be happy to check the status of your order if you get in touch.

James

[Bobjo27xx]

Mine has done the exact same thing. Unfortunately i cannot make phone calls due to not having a phone at the moment is there any other way to get in contact with EE

regards

bobbi

[Katie_B]

Hello @Bobjo27xx. 

Welcome to the community. 

Are you currently an EE pay monthly customer or are you joining EE?

Katie

[Bobjo27xx]

Hi,

i’m joining EE

thanks bobbi

[Katie_B]

Thanks for confirming @Bobjo27xx. 

When did you process your order?

Have you checked your Spam/Junk folders for any confirmation?

Katie

[Bobjo27xx]

Hi,

i’ve checked all of my email departments nothing whatsoever, and i placed the order last night around 11pm. I left it till the next morning to process but still nothing. 

bobbi

[Katie_B]

Thanks for getting back to me @Bobjo27xx. 

What device did you order?

Please provide the colour and memory size to. 

Katie